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If I can't send any messages

There are a few reasons why you might not be able to send messages.

Here are some things to try:

Make sure that your Internet connection is working.

Choose Window > Connection Doctor. The Connection Doctor can help you troubleshoot connectivity problems.

If you are using e3 Delivery Service (or would like to), choose Direct Mail > Preferences..., click e3 Delivery Service, and make sure that the status indicator is green.

If you are using the SMTP delivery method, make sure that you have entered the settings for your SMTP server correctly. Choose Direct Mail > Preferences... to make changes.

Related Topics

Sending a message