This page is general setting for your helpdesk.
You can do cron job for close and delete tickets automatically.
Place greendesktiny_directory/cron/greendesktiny_delete_tickets.php to your cron schedule. eg: do every day.
2. Staffs| Company Url | A Url linked to your company website. This field has been filled on install process. eg: http://www.greendesktiny.com/ |
| Helpdesk Url | A Url linked to your support. This field has been filled on install process. eg: http://www.greendesktiny.com/support/ |
| Front Template Folder | Folder used as template for front appearance. You can add manually your own template and place it as a folder in greendesktiny_directory/gui/smarty_template/templates/front/ |
| Front Default Language | Used as default language for customer when they are not set the cookies yet. You can add manually your language in menu Admin->Language |
| Front Multilingual Disabled | When you used English only choose yes. |
| Notify user when posting via web | If customer submit ticket via web and want to get notification then choose yes. |
| Notify user when posting via email | If customer submit or reply ticket via email and want to get notification then choose yes. |
| Use general response for posting via email | If customer submit or reply ticket via email and want to get general notification then choose yes. |
| Close idle tickets after | Idle tickets will be closed after given number of days. |
| Delete idle closed tickets after | Idle closed tickets will be deleted after given number of days. |
| Who's Online Expired | Expired time for staffs or users in helpdesk. |
| Statistics Showed | Number of rows showed in statistics page. |
| Top Articles Showed | Number of rows of top articles in front end. |
| New or Modified Articles | Number of rows of new or modified articles in front end. |
Place greendesktiny_directory/cron/greendesktiny_delete_tickets.php to your cron schedule. eg: do every day.
Admin can create unlimited number of staffs.
All staffs can be deleted except first admin on helpdesk.
All staffs can be deleted except first admin on helpdesk.
3. Languages
Admin can create as many as languages possible.
English is the default language used in this helpdesk. So, when new language added it will create new folder contain English.
You have to change those constants in your prefer language, except you already place the folder contain that language.
Languages cannot be deleted. If you are not used that languages, simply disable it.
English is the default language used in this helpdesk. So, when new language added it will create new folder contain English.
You have to change those constants in your prefer language, except you already place the folder contain that language.
| Name | Name of your language |
| Tinymce Lang |
This is contain constants of language for HTML editor provided by Tinymce. You can check out on greendesktiny_directory/js/tiny_mce/langs to view languages provided. Fill this field with appropriate file name. eg: if your language (assume German) is located in file de.js then you have to fill with de |
| Directory Lang |
Fill with folder name contain your language. If folder does not exist then it will create new folder contain files in English. eg: Fill with folder name related to your language like german |
| Locale |
Locale is a local customization mostly used for time information. It will give your time information according your current culture. Although it have international standard, some constants do not work for some server. So you can fill more than one locale in this setting for worst case. eg: Assume you prefer in German, then you can fill with de_DE or de or ge. |
4. Department
Admin can create unlimited departments.
Edit the language of department if you want to.
Remember to customize your POP3 Account after you add department.
Edit the language of department if you want to.
Remember to customize your POP3 Account after you add department.
5. Ticket's Priority
This cannot be deleted or added.
All you can do is edit the name for languages you have.
All you can do is edit the name for languages you have.
6. Email Templates
Make a customization for this templates to form your email appearance sent to your customers.
These templates can only be edited not added. Make a customization for your languages in case your customer used not English.
These templates can only be edited not added. Make a customization for your languages in case your customer used not English.
7. Custom Fields
Add your custom field for user registration or ticket creation.
This feature is limited only in textbox and textarea custom fields.
Custom fields cannot be deleted. If you don't want to used the fields, simply disable it.
This feature is limited only in textbox and textarea custom fields.
Custom fields cannot be deleted. If you don't want to used the fields, simply disable it.
8. POP3 Account
This page is used for email processing using POP3 method.
You can do cron job for this process to pop emails automatically and this process will always delete emails after it.
Place greendesktiny_directory/cron/greendesktiny_pop_emails.php to your cron schedule. eg: do every 2 minutes.
| Email account used for this department. eg: support@greendesktiny.com | |
| User Name | Username used for this email account. eg: support+greendesktiny.com |
| Password | Password for this account |
| Server | Host used as mail server. eg: mail.greendesktiny.com |
| Alias | Used as representative name. eg: Greendesktiny Support |
| Description | Description about this pop3 account |
| Delete after POP | Make sure to delete emails after POP, otherwise, your emails will not be deleted and will be considered as new ticket everytime you manually POP emails with this feature. |
Place greendesktiny_directory/cron/greendesktiny_pop_emails.php to your cron schedule. eg: do every 2 minutes.