MAPILab POP3 Connector 2.5.2

Released on June 14, 2012

MAPILab POP3 Connector allows various companies to solve an actual problem of downloading mail from external POP3 servers and delivering it to Microsoft Exchange Server 2007/2010 in the most effective and simple way. In fact, Microsoft Exchange Server cannot download mail from external POP3 servers but MAPILab POP3 Connector adds such functionality to it.

Release Notes

About This Document

Product Requirements

Installation Notes

Product Usage

Known Issues

Uninstallation

Support Information

Copyright © 2008-2012 MAPILab Ltd. All rights reserved.

The release notes list important information you should know prior to deploying and using MAPILab POP3 Connector, including known issues.

For detailed documentation on MAPILab POP3 Connector, see the product's built-in help and product web-site.

In order to function properly the product requires the following:

• Microsoft Windows Server 2003/2003 R2/2008/2008 R2, Microsoft Small Business server 2008/2011 or Microsoft Windows Essential Business Server 2008/Microsoft Windows Small Business Server Essentials 2011;
• Microsoft Exchange Server 2007/2010;
• Microsoft Management Console 3.0 (included with the Microsoft Windows Server 2003 R2, Windows Server 2008, for other operating systems, you can download the component from the Microsoft Knowledge Base)
• Microsoft .NET Framework 2.0
  32-bit version
  64-bit version
• Microsoft SQL Server Compact 4.0 (included into distributive);
• Rights of domain administrator for program installation and configuration

Please, use the following guides to properly install MAPILab POP3 Connector:

• If you have installed version 1.*.*.*, you must remove it completely. If you want to save the current configuration, then save the xml files in the config directory in the installation folder of the program.
• Install the current version of MAPILab POP3 Connector.
• If there are configuration files from the previous versions, copy them to the folder: %Common Application Data%\MAPILab Ltd\MAPILab POP3 Connector\config
  % Common Application Data% - common application files folder.
  In Windows Server 2003/2003 R2, this folder is located in: % SystemDrive% \ Documents and Settings \ All Users \ Application Data \
  in Windows Server 2008/2008 R2, it is located in: % SystemDrive% \ ProgramData \;
• If there are no configuration files, then the MAPILab POP3 Connector Deployment Wizard will be launched automatically.
  1. The first step is to select a mailbox for the administrator. This mailbox will receive all letters for which the recipient was not found.
  2. The next step is to specify the path to the folder in which MAPILab POP3 Connector will store downloaded mail and log files.
  3. Next select an existing receive connector for SMTP or create a new one. We recommend that you create a separate receive connector for the MAPILab POP3 Connector. Verify that the IP address and port specified for the new receive connector is not used by other receive connectors.
  4. The next step is to select the type of authentication on the SMTP receive connector. Two methods are supported: Anonymous Access and Integrated Windows Authentication.
  5. The Deployemnt Wizard automatically grants the necessary permissions for the selected (or created) SMTP Receive Connector. MAPILab POP3 Connector requires the permissions Accept any Sender and Submit Messages to Server (if Anonymous Access to the receive connector is chosen, then permissions will be issued to the account: NT AUTHORITY \ ANONYMOUS LOGON). If you select the Integrated Windows Authentication to connect to the SMTP receive connector, permissions will be granted to the account NT AUTHORITY \ SYSTEM.
• Upon completion of the Deployment Wizard, you must enter the registration key on the Details tab of the connector properties or continue using the program in trial mode.
• If you want to import the Native POP3 Connector configuration, run the import configuration wizard. There, select the SMTP receive connector previously specified in the installation wizard. For more information about importing the Native POP3 Connector configuration (see product help for more information)
• Now you can begin to create MAPILab POP3 Connector mailboxes. To create a mailbox, use the menu item New Mailbox.
• After defining all the settings, we strongly recommend running MAPILab POP3 Connector Diagnostic Tool, which will check the configuration for the existence of problems. The diagnostic utility creates a report file. If problems are found, you must save this report. This file will help our technical support to diagnose the problem quickly.

This section explains MAPILab POP3 Connector usage basics.

• After installing (see Installation Notes) you can add mailboxes using New Mailbox Wizard menu in MAPILab POP3 Connector Snap-IN. Then you can configure mailboxes by double-clicking them or right-clicking and selecting Properties in the context menu.
• You can Start and Stop MAPILab POP3 Connector service from MAPILab POP3 Connector Snap-In or using Services administration applet.
• It is not necessary to restart the service after changing of connector settings. New settings will be applied automatically in two minuties. If you would like to apply it immediately it is necessary to restart the service of MAPILab POP3 Connector.

This section describes known issues for MAPILab POP3 Connector. These issues may impede your ability to successfully deploy and use it. You should familiarize yourself with all of the known issues listed here prior to installing the software.

Known issues are listed based on setup errors and resolutions:

All messages are downloaded from POP3 server, but not sent

Large messages are downloaded from POP3 server, but not sent

Check log files of MAPILab POP3 Connector. If you see messages like:

• "Sending [file name] failed. An existing connection was forcibly closed by the remote host";
• "Sending [file name] failed. Client does not have permissions to send as this sender (550)";
• "Connection to [SMTP server] failed. No connection could be made because the target machine actively refused";

Check log files of MAPILab POP3 Connector. If you see messages like:
"An existing connection was forcibly closed by the remote host",
then try to increase connection timeout on the selected SMTP Receive Connector. It can be done using the following Exchange Management Shell commands:
Set-Receiveconnector -Identity "selected receive connector" -ConnectionTimeout hh:mm:ss
Set-Receiveconnector -Identity "selected receive connector" -ConnectionInactivityTimeout hh:mm:ss
where hh:mm:ss - value of the timeout, e.g. 00:30:00 - is 30 minutes timeout.

You can always uninstall MAPILab POP3 Connector using Add/Remove Programs Control Panel applet.

All information about configuration of the connector and mailboxes is stored in xml-files in directory %Common Application Data%\MAPILab Ltd\MAPILab POP3 Connector\config. The given directory is not deleted when the program is uninstalled. For saving or restoring the configuration you need to copy the above mentioned files from the given subdirectory.
%Common Application Data% - is a common application data folder. Location for operating system Windows Server 2003/2003 R2 is %SystemDrive%\Documents and Settings\All Users\Application Data\, location for operating system Windows Server 2008/2008 R2 is %SystemDrive%\ProgramData\

Our technical support service is always glad to help you and to answer any your questions. Please, keep to the following rules when contacting the technical support service:

If your query is related to erratic software operation, please provide the following information:

• Version number of the software product you are using. We also recommend you to visit our web-site: probably, the problem you encountered has been already solved in a new program release available from product homepage;
• Version number of Microsoft Exchange Server and update packages installed;
• Version number of Microsoft Windows Server and update packages installed;
• Please try to provide as much information as possible so that our experts could repeat your error in the lab.

• log file(s), corresponding to the time of the occurrence of the problem (these files are in the folder shown as the archive folder for log files in the MAPILab POP3 Connector). If possible, change the detail level of log files to Full and try to reproduce the problem;
• extended log file MAPILabPop3ConnectorService.log (for its generation, the option Enable extended logging on the Advanced page in the connector properties). This file is located in: % Common Application Data% \ MAPILab Ltd \ MAPILab POP3 Connector.
  % Common Application Data% - common application files folder.
  In Windows Server 2003/2003 R2, this folder is located in: % SystemDrive% \ Documents and Settings \ All Users \ Application Data \
  in Windows Server 2008/2008 R2, it is located in: % SystemDrive% \ ProgramData \;
• the report created by the MAPILab POP3 Connector Diagnostic Tool.

Don't forget to provide the product registration number: this will allow faster processing of your request.

ÎYou can contact the technical support online at http://www.mapilab.com/support/.

We do our best to reply to user queries in the same day we receive them; anyway, you will get the answer no later than in three business days.

Information in this document, including URL and other Internet Web site references, is subject to change without notice and is provided for informational purposes only. The entire risk of the use or results of the use of this document remains with the user, and MAPILab Ltd makes no warranties, either express or implied. Unless otherwise noted, the example companies, organizations, products, people and events depicted herein are fictitious and no association with any real company, organization, product, person or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of MAPILab Ltd.

MAPILab Ltd may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from MAPILab Ltd, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

Copyright © 2008-2012 MAPILab Ltd. All rights reserved.
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