Creating a message with a Withdrawl/Refund Survey link

In order to create an email message which will contain a link to the WIthdrawl/Refund Survey and will be sent to the customer after they have requested a withdrawl or refund, click on the “Add” button next to the “Withdrawl/Refund” label within the “E-Marketing” screen.

Figure 307: Creating a message with a Withdrawl/Refund Survey link (step 1/2)

The following screen will be displayed.

Figure 308: Creating a registration confirmation message

The following parameters are available inside this screen:

After setting the desired parameters, click on the “Create template” button and the template for the email message containing the refund survey will be created.