Setting up Service Renewal Reminders

There is a total of 5 service renewal reminders which you can setup in order to remind your customers to come to the website and renew.

This is a useful feature because the customers appreciate it when you are reminding them about the service which is about to expire. The procedure for defining all 5 of the renewal reminders is the same and will be explained once.

In order to start defining the service renewal reminder, click on the “Add” button next to the “Renewal Reminder” label.

Figure 311: Setting up a Renewal Reminder (step 1/2)

The following screen will be displayed.

Figure 312: Setting up a Renewal Reminder (step 2/2)

The following parameters are available inside this screen:

After setting the desired parameters, click on the “Create template” button and the template for the email message which will be sent as a renewal reminder will be created.

Note: you can repeat this procedure for creating the remaining 4 reminders, each with a different timing.