The “Survers” section allows you to manage the surveys. Customers are generally interested in providing helpful feedback, so surveys can be a very useful source of information.
There is a set of predefined surveys you can add to the appropriate email message within the e-marketing section (see Managing E – Marketing); the user will receive an email with the link to the page on the website containing the survey questions.
In order to start managing surveys, choose option “Surveys” from the “Reservations” menu.
Figure 434: Choosing option "Surveys"
The following screen will be displayed.
Figure 435: Managing Surveys
The following parameters are available inside this screen:
Select Event – select the event you want to add the survey to from this pull down menu and click on the “select” button
Available surveys
Reservation Survey – a survey sent when a customer makes a reservation (note: it can be included into the registration menu; you have to create a survey and then insert the link inside the reservation email)
Withdrawal/Refund Survey – this survey can be added into the email when they request a refund (if the email hasn’t been created the survey will not get to the customer)
Feedback Survey – sent to the customers when they have finished the sessions that they have purchased for the event; if they’ve purchased 10 sessions, they will receive an email afterwards; this survey can be attached to the email
Customer Details – if this is configured it will ask the customer information after the customer completes their personal information during the procedure of creating their account (e.g. where are they from, what’s their annual income, etc.)