Known issues

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The following are some known issues, technical limitations and their possible solutions or workarounds. Note that we can provide custom development and support. So if you need a new feature, a work-around to a known issue, or some serious technical support, e-mail us at zoom@wrensoft.com for a quotation.

When given links (or a start URL in spider mode) without the filename (eg: http://mywebsite.com/), it may be indexed twice if there is another link somewhere else on the website which points to the same place, but with the actual filename specified (such as http://mywebsite.com/index.html, http://mywebsite.com/home.htm, etc.).  To prevent this, use the "Duplicate page detection" option.
When URLs with identical content are found using the "Duplicate page detection" option, only the first URL encountered will be indexed.
Spidering dynamic websites that utilise session IDs as part of their URL (as GET parameters) will vary in effectiveness depending on how the website uses the session information. There is no easy solution to identifying session IDs, so you will have to configure the indexer to scan accordingly, if you do not wish Zoom to index the parts of your website which require session information.
Some documents in PDF format may make use of complicated layouts such as columns, etc. This can confuse the indexer’s context descriptions (finding words from different columns but on the same line) and exact phrase matching. Try the alternate PDF scan mode (see "Configuring a plugin" for more information) if you are having this problem.
Very long words that have more that 35 characters in the word are split into two words in the index.
Highlighting may not work on some words with special accented characters.
An exact phrase can not be matched if it begins with a skipped word. The user will get a message saying that the phrase is in the skipped word list.
When “substring matching” is enabled, a skipped word may return results. For example, if the skipped word “of” is searched with this function, it may return results containing “office” or “often”. Note also that the highlighting feature may highlight occurrences of the word “of” in this case, despite it not being used as part of the searching criteria (i.e. the word was “skipped” in the indexing and searching, as intended).